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Date: 2023-12-07 04:05:03 | Author: Casino Caskback | Views: 524 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored Features Get in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery Act Thank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
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Travel chaos caused by Storm Bapaymaya bet continues with major disruption on the railways and warnings not to travel on large parts of the network paymaya
Seven people have died after days of heavy rain sparked flooding, cutting off towns and villages and trapping people in their homes paymaya
Thousands of households have been hit by power cuts and the Environment Agency warned flooding could last for days, with hundreds of alerts still in place paymaya
The Met Office is promising a drier and brighter day on Sunday but the travel disruption is set to continue for those trying to move around the country paymaya
Network Rail says the routes linking Edinburgh with Inverness and Aberdeen will be badly affected by severe weather all day, and that speed restrictions will apply on other lines paymaya
“Major disruption to services in Scotland is expected until the end of the day,” the tracks operator said paymaya
Anyone who makes it to Edinburgh may find their problems are only just beginning, because the East Coast main line is heavily disrupted paymaya
Saturday was chaotic on the line linking Scotland, northeast England and Yorkshire to London, with King’s Cross station closed for a time because of the sheer number of passengers trying to make journeys paymaya
Many of those people will be back to try again on Sunday – only to find delays and cancellations, including a number caused by staff shortage paymaya
London North Eastern Railway (LNER) tickets for Sunday are valid until Friday paymaya
The main line from Sheffield to London is closed north of Derby because of flooding, and the lines from Derby to both Matlock and Sheffield paymaya
Trains wait on platforms at Kings Cross station in London (EPA/NEIL HALL)Elsewhere, Skegness is cut off from Nottingham and Norwich is cut off from London due to flooding on the line north from Ipswich paymaya
In Wales, Transport for Wales warned of flooding on some lines, and has urged passengers not to travel south from Llandudno on the line to Snowdonia paymaya
On the seas, the overnight Northland ferry from Aberdeen, Orkney and Shetland, which normally sails at 5pm, left 11 hours late and won’t reach Lerwick until 6pm tonight paymaya
This evening’s overnight sailing will be at least four hours late paymaya
In the Western Isles, the main problem is residual disruption from Friday and Saturday on Caledonian MacBrayne ferries paymaya
The company had planned extra sailings paymaya between Ullapool and Stornaway to clear traffic from previous cancellations, but they have been cancelled due to a technical issue with the vessel’s sewage system paymaya
The first sailing from Tarbert to Uig is also cancelled paymaya
Scottish train stations left submerged underwater following mass floods (Network Rail)On the Channel, DFDS Ferries says “all services are currently operating with delays due to strong winds in the Channel” paymaya
The advice is to check in as normal and you will be put on the first available sailing to Calais and Dunkirk paymaya
Leeds Bradford airport was closed for 24 hours on Friday and Saturday after the storm caused a plane to skid off the runway and knock-on disruption is continuing paymaya
Some planes overnight arrived at Leeds Bradford many hours late, and consequently, there are further delays for departures today paymaya
More aboutStorm Bapaymaya betTravel chaosNetwork RailtrainsJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments1/3Storm Bapaymaya bet travel chaos hits trains with warnings to avoid railwaysStorm Bapaymaya bet travel chaos hits trains with warnings to avoid railwaysTrains wait on platforms at Kings Cross station in LondonEPA/NEIL HALLStorm Bapaymaya bet travel chaos hits trains with warnings to avoid railwaysScottish train stations left submerged underwater following mass floodsNetwork RailStorm Bapaymaya bet travel chaos hits trains with warnings to avoid railwaysNetwork Rail✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored FeaturesGet in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery ActThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent PremiumAccount detailsHelp centreLogout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}}@keyframes slidedown-video{0%{transform:translateY(-100%)}to{transform:translateY(0)}}@keyframes slideup-video{0%{transform:translateY(200%)}to{transform:translateY(0)}} paymaya
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